Who We Are

pyralionex operates as an online education platform focusing on budgeting basics for Australians. Our office is located at Unit 5/18 Tom Thumb Ave, South Nowra NSW 2541, Australia.

When this policy mentions "we," "us," or "our," we're talking about pyralionex and our educational services at pyralionex.com. You'll see "you" and "your" referring to anyone who visits our site or uses our learning resources.

We're bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you've got questions about how we handle data, you can reach us at info@pyralionex.com or call +61493059639.

Information We Collect

Let's be clear about what information we gather and why we need it.

Information You Give Us Directly

When you interact with our platform, you might share:

• Your name and email address when signing up for courses or newsletters
• Contact details if you reach out through our contact form
• Learning preferences and progress data as you work through our budgeting courses
• Payment information when enrolling in paid programs (processed securely through our payment partners)
• Feedback and questions you submit through course evaluations or support requests

Technical Information We Collect Automatically

Like most websites, we automatically gather some technical details:

• IP address and general location data (usually just city and state level)
• Browser type, device information, and operating system
• Pages you visit on our site and how long you spend there
• Referring websites and search terms that brought you to us
• Time stamps and interaction patterns with our learning materials

How We Use Your Information

We're not in the business of selling data. Here's what we actually do with your information:

We base our data processing on several legal grounds under Australian privacy law: your consent (when you sign up or opt in), contractual necessity (to deliver the education you've enrolled in), and legitimate interests (like improving our platform and preventing fraud).

Who We Share Information With

We keep your data pretty close to home, but there are a few situations where we share it:

Service Providers

We work with companies that help us run our platform. These might include hosting providers, email services, payment processors, and analytics tools. They only get access to data they need for their specific job, and they're contractually obligated to protect it.

Legal Requirements

Sometimes we're legally required to share information – like if we receive a valid subpoena, court order, or request from Australian law enforcement. We'll only share what's legally required and will notify you if we can.

Business Transfers

If pyralionex is acquired or merges with another company, your information might transfer as part of that deal. We'd give you notice and explain any changes to how your data is handled.

Your Rights and Choices

Australian privacy law gives you significant control over your personal information. Here's what you can do:

Access and Correction

You can request a copy of the personal information we hold about you. If something's wrong or outdated, you can ask us to correct it. Just email info@pyralionex.com with your request.

Data Portability

You can ask for your data in a portable format – basically, a file you can take elsewhere. This includes your learning progress, account details, and any content you've created on our platform.

Deletion

You can request that we delete your personal information. We'll do so unless we need to keep it for legal reasons (like tax records) or to resolve disputes. Even after deletion, some data might remain in backups for up to 90 days.

Marketing Communications

You can opt out of promotional emails anytime by clicking the unsubscribe link at the bottom. This won't stop essential emails about your courses or account security.

Complaints

If you're concerned about how we've handled your data, contact us first. We'll work to resolve it. If you're not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

How We Protect Your Information

Security isn't just a checkbox for us. We take multiple steps to keep your data safe:

• All data transmitted to and from our site is encrypted using industry-standard SSL/TLS protocols
• Payment information is processed through PCI-DSS compliant payment gateways – we never store full card details
• Our servers are hosted in secure facilities with restricted physical access
• We regularly update our systems and conduct security assessments
• Staff access to personal data is limited based on job requirements and bound by confidentiality obligations
• We monitor for suspicious activity and have incident response procedures in place

That said, no system is completely bulletproof. While we implement strong safeguards, we can't guarantee absolute security. You play a role too – use a strong password and don't share your account credentials.

Data Retention

We don't keep your information forever. Here's our general approach:

• Active account data remains accessible while your account is open and for 12 months after your last login
• Course completion records are kept for 7 years to comply with educational record-keeping requirements
• Payment and billing records are retained for 7 years as required by Australian tax law
• Marketing contact information is kept until you unsubscribe, then deleted within 30 days
• Technical logs and analytics data are typically retained for 24 months then aggregated or deleted
• Support correspondence is kept for 3 years to help resolve ongoing issues and improve service

After these periods, we securely delete or anonymize your information so it can't be linked back to you.

Cookies and Tracking

We use cookies and similar technologies to make our site work properly and understand how people use it.

Essential Cookies

These are necessary for the site to function – things like remembering you're logged in or keeping items in your learning queue. You can't really opt out of these without breaking the site.

Analytics Cookies

We use analytics tools to understand which pages are popular, where people get stuck, and how we can improve. This helps us make better educational content. You can disable these through your browser settings or opt-out tools.

Preference Cookies

These remember your choices like language preferences or display settings. They make your experience smoother but aren't strictly necessary.

Most browsers let you control cookies through their settings. Keep in mind that blocking cookies might affect how well the site works for you.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18, please get your parent or guardian's permission before using our platform.

If we discover we've accidentally collected data from a child without proper consent, we'll delete it promptly. Parents who believe their child has provided information to us can contact info@pyralionex.com.

International Users

Our services are based in Australia and governed by Australian privacy laws. If you're accessing our site from outside Australia, your information will be transferred to and processed in Australia.

Australia is recognized by various international frameworks as having adequate data protection standards. However, if you're in a jurisdiction with different privacy laws, you should understand that Australian law will apply to how we handle your data.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top tells you when the most recent changes were made. We encourage you to review this policy periodically, especially before providing new information or using new features.

Continuing to use our services after changes take effect means you accept the updated policy. If you don't agree with changes, you can close your account and stop using our platform.